We use one of the countries leading payment gateway services to download a small text file for updating currency rates for eCommerce stores.
This morning I downloaded 5,863 alert emails telling me the service had failed!
Logging onto their site someone has dropped a massive spanner and forbidden access to the text file! Ringing them got a “Oh thats odd, we’ll get onto it straight away” response.
Why the bloody hell do they change such critical stuff with no notice or thought?? It drives me nuts when companies as big as this just break stuff and then wait for someone to ring them. Idiots…
Now I can’t name and shame but lets say they operate a Secure environment for when you are Trading online….
I feel better now