Blog of an Open Mind

Open Minded Thinking from the Open Minded Solutions team…

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Customer service wins the day again…

June 8th, 2007 · No Comments

Spotted a thread on the Shell forums today about my good mate Steve at Uprint. Turns out a customer had sent him a couple of emails that he had not got replies too. Now I see this a lot. People claim not to have received emails but it’s ended up in junk folders, been accidentally deleted etc, hell I’ve even had to trawl through server logs to prove it was sent but I digress…

What was funny was the way the vultures descended on the thread as an opportunity to nick some business and put the bovver boots in for a good kicking. True to form though Steve rescued the day with a genuine reply and offer that not only saved the customer but also guaranteed he came out smelling of roses. The pink type that is as he likes pink…apparently….

Wonder where the customer will be placing his next order from? Answers on a postcard please, or a business card…flyer… stamp…

Tags: Business

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