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Never, ever, EVER buy a mobile from Woolworths

October 16th, 2006 · No Comments

Unless of course for some strange reason you actually enjoy getting grief…

Four months ago my wife bought me a Tmobile phone from Woolworths as a surprise birthday present. Great I thought, lovely surprise, nice phone, thumbs up…

A week ago the phone refused to charge so off to my local Woolies I went, receipt in hand.

“Oh sorry it’s over 28 days old, you have to ring our technical support line”

“OK, can I ring them from here?”

“Nope”

All the way home, rang their “support” line…

“It’s a charger problem, you’ll have to ring Motorola”

Another national rate call later…

“Take it into Carphone Warehouse (god knows why) and they will fix it for you”

Back into the car and back into town to my local Carphone Warehouse, hereinafter known as “The Mobile Cowboys…”

“Yep it’s the charger, we can SELL you a new one for £20 or send it for repair which you MAY be charged for as the IMEI is not on the receipt…”

Now by this point I was getting pretty nicked off with the whole thing so back I went to Woolies…

“Oh sorry it’s over 28 days old, you have to ring our technical support line”

“OK, can I ring them from here?”

“Nope”

Have I slipped into a scene from Groundhog day here????? It’s the bloody charger for gods sake not the holy flippin grail!! How can it be just to swap the damn charger???

“We can’t do that as it’s over 28 days, old ring this number, blah de blah, I’m a robot etc…”

So I stormed out before I lamped the poor store manager/robot with a handy sized PS2 box…

Walking past the Tmobile shop I thought I would pop in and see if they had any spare chargers, two minutes later, all sorted…

The moral of this story? If you’re going to buy anything more complex than a pencil sharpener, DON’T GET IT FROM WOOLWORTHS!!!!

And breathe…

You know if I ran my business like this, I wouldn’t even have a business…

Tags: Rants

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